that is not compatible - it does NOT mean your Zen is faulty. All you need is to first turn off your console. Once deleted, you can open Zen Studio again and the CronusZen folder will be recreated once you have successfully connected a Cronus Zen. The Firmware Update Wizard will load, click next to continue. A hard reset is when a device is reverted back to its factory default settings, which is basically how it came out of the box. How to “Hard-Reset” the PS4 Controller? Make sure you left the Zen untouched with nothing connected to it for 30 seconds after performing a hard reset before continuing to this next step. An easy way to know if your Cronus has had the PLUS firmware installed or not - the v1 and v2 does not unless you installed it yourself when the PLUS firmware upgrade was available, and the v3 does have it because it was pre-installed at the factory. Be sure to check you have the latest version of Zen Studio before continuing and open it in Administrator Mode (File Relaunch as Admin). Find more detailed Troubleshooting guides. If you cannot get past one of the steps make sure you have a detailed explanation ready to give to support agents so they can assist you fully. An E2 error code like E2021 usually happens when you've programmed a corrupt or incompatible script to one of Zen's memory slots. An E3 error code like E3001 or E3002 is a full system crash that usually happens when one of the following occurs: Updating the firmware with a bad USB cable or USB port, Connecting an input device that is not compatible with Zen. If you have an input device like a mouse or keyboard that causes an E3XXX error each time you connect to the Zen, it's most likely that the device is not yet supported, or perhaps a driver bug in the firmware. You will find instructions, guides and other information in this section. Give the reset button on the back of the device a few quick taps with a paperclip or other similar object until you get a P on the LED display. hide. A factory reset performed by Zen Studio erases all memory slots and returns all Cronus Zen options to their default status. We have you covered! Hi there , I've had display problems on my Cronus Zen since just now. 1. The Wizard will automatically close when complete and your device will have the latest Firmware installed. 4. You will find instructions, guides and other information in this section. 3 comments. 1. This step is very important, the button must be held down, 2. Note 1: If the Zen displays Error Code E3001 or E3002 with glowing RED RGB LEDs after you perform a hard reset, the Zen has likely developed a fault and should be replaced under its warranty. This is a private community for registered Cronus Zen Owners only. Keep both the P1 and P2 blue buttons held down for at least 4 seconds until the Zen RGB LEDs start to flash. A factory reset performed by Zen Studio erases all memory slots and returns all Cronus Zen options to their default status. Applies to: Configuration Manager (current branch) Beginning with version 1706, Configuration Manager primary sites, and central administration sites include the Configuration Manager Update Reset Tool, CMUpdateReset.exe.Use the tool to fix issues when in-console updates have problems downloading or replicating. If nothing is displayed on the LED screen, the Zen has likely developed a fault and should be replaced under its warranty. Access should be restored to your Cronus Zen. with any device issues. How to “Hard-Reset” the PS4 Controller? For more information, see the Release Notes Select the firmware you wish to downgrade to, click Continue then Click Begin Update to begin programming. To get this resolved we ask that you to post an Unsupported Device​ report to this section of the Cronus Community Support Forum​ so that it can be investigated by our development team. Any time your Zen crashes with an error code or simply refuses to respond, we have a number of fail-safe procedures in place so that you can recover your Zen and get back to gaming - or at the very least show you there is a fault, why, and what to do about it. The display only shows a lot of small dots When I change the weapon or the loadout, the display can be read again for a short time After a short time I only have a lot of small dots on the display again I reformatted the Zen, did a factory reset, changed the USB cables, changed the USB port and connected it to a different PC. Now Follow Steps 1-4 as above, then for Step 5..... 5. Failed firmware update? What is a Device Descriptor? 3. No power? The solution is to delete the CronusZen directory which is located here: You can navigate to this folder easily in Windows 10 by using the search feature . This step by step guide must be followed in full before contacting the Cronus Support Center with any device issues. In the unlikely event that Zen Studio still fails to program your Zen at this point (i.e. 07/31/2017; 3 minutes to read; m; d; In this article. 1. save. The display only shows a lot of small dots When I change the weapon or the loadout, the display can be read again for a short time After a short time I only have a lot of small dots on the display again I reformatted the Zen, did a factory reset, changed the USB cables, changed the USB port and connected it to a different PC. The process to hard-reset PS4 controller is way too easy. A factory reset performed by Zen Studio erases all memory slots and returns all Cronus Zen options to their default status. That is to say, it erases all data including apps, user profiles, and settings. Note: In the unlikely event that Zen Studio still fails to program your Zen at this point (i.e. FAILED error message) the Zen has likely developed a fault and should be replaced under its warranty). Select the oldest firmware version from the bottom of the list (2.0.3-beta.105), click Continue then Click Begin Update to begin programming. The Collective Minds gear head logo will now display on the Zen OLED Message Screen indicating your Zen is fully functional again. This is why it is also important to make sure your Zen is updated to the latest firmware at all times, and that any script you use has been verified by the author or another user to be compatible with Zen. The Status Bar will change to 'Device Connected in Recovery/Programming Mode' If your Cronus Zen has not reset correctly at this point it is usually one of these issues: Bad micro-USB cable (even new cables can be faulty, try another), USB Port Low Power (try using a powered USB hub). Cronus Zen is a breakthrough device founded on the rich legacy of CronusMAX, universally recognized as the world’s definitive controller emulation and scripting technology.. GAMING WITHOUT LIMITS. What is a Device Descriptor? It is also possible for a Zen Studio install to become corrupted and cause error codes or FAIL errors after programming the Zen. to update your Cronus Zen to the latest firmware version. If you are unable to continue to the next step, you will know exactley why and be able to offer this information to support agents in the Cronus Support Center. To properly display this page you need a browser with JavaScript support. Read it to make sure it doesn't apply to your situation. Click Continue then Begin Update to update your Cronus Zen to the latest firmware version. Update reset tool. Select the oldest firmware version from the bottom of the list (2.0.3-beta.105), click, Once complete, disconnect everything from the Zen and wait a few seconds before proceeding to. Open the Collective Minds Firmware Update Tool and it will detect the Cronus Zen and display its Serial Number and current Firmware version. ***** 4. If your Cronus Zen is not detected by Zen Studio, or you have a FAILED messaged when programming, it is usually one of these issues: Bad mini-USB cable (even new cables can be faulty, try another). A hard reset is a process by which a device is reverted to the state it was in when shipped from the factory. Slide the 'User the Latest Version Available' toggle to the left to view all the available firmware versions. That is to say, it erases all data including apps, user profiles, and settings. ​​ Find more detailed Troubleshooting guides here: Quickly restore access to Cronus Zen if the device ever crashes with an error code or becomes corrupted. While I can't speak for the exact numbers with other systems' controllers, I can say with confidence that it's not at all uncommon for a brand new Xbox controller to exhibit 11-13% "drift" (according to my Cronus Zen) in any one direction right out of the box. Unplug everything from the Zen. Note: In the unlikely event that Zen Studio still fails detect or you are unable to program because of a FAILED error message, even after resolving the USB issues above, the Zen has likely developed a fault and should be replaced under its warranty). Hover your mouse over the device info and click to continue. 2. share. Thankfully, this is easy to do with the DualShock 4 controller, but we'll need a paper clip or something similar to reset your PS4 controller. Your Creative Zen will not power on or respond and no display is shown The Device Needs to be Reset Use a paperclip to press the pinhole located next to the power switch and watch for a response on the display of the Creative Zen. that is not compatible - it does NOT mean your Zen is faulty. Your Creative Zen will not power on or respond and no display is shown The Device Needs to be Reset Use a paperclip to press the pinhole located next to the power switch and watch for a response on the display of the Creative Zen. You can now update the firmware and perform a factory reset (In the unlikelihood that your Cronus Zen will still not recover even after following the all the troubleshooting instructions, then there is a good chance it has developed a hardware fault and you need to return it to your point of purchase to get it replaced under its warranty. Note 2: If nothing is displayed on the LED screen, the Zen has likely developed a fault and should be replaced under its warranty. It holds primary device information. After the update this month my controller won't vibrate amymore while its hooked up the the cronus zen, I've reset it, factory reset and everything … Press J to jump to the feed. 2. Keep both the P1 and P2 blue buttons held down for at least 4 seconds until the Zen RGB LEDs start to flash RED-GREEN-BLUE. ... a menu option in the zen so max users can use them as well if you know it has a menu and its still not working i would factory reset and start over. All my settings match with the Cronus settings and all the mods work on it as well. You cannot go to the next step until all current steps have been successfully passed. Once complete, disconnect everything from the Zen and wait a few seconds before proceeding to Step 3. The Call of Duty: Warzone - Season 1 GamePack includes two fast-switching Weapon Profiles featuring support for all the latest guns from both Modern Warfare & Cold War, including an exclusive new Aim Assist Plus Mod that enhances the tracking of your target from much further distances.. Error events are usually caused by compiling or programming a badly coded script, using a script that is designed for a newer firmware version, Zen Studio has possibly become corrupted, or using an input device (mouse, keyboard, controller etc.)